FAQ

FAQ - Frequently Asked Questions

1 - How can I place an order in the store?
To place an order, select the products you are interested in, add them to your shopping cart, and then proceed to order processing. Fill out the form with your information, choose a payment and delivery method, and finally confirm the order.

2. What payment methods are available?
We accept payment by credit card, online transfer and cash on delivery. Choose the most convenient method when placing your order.

3. What are the delivery costs?
Delivery costs depend on the selected method and location. You can find detailed information on delivery costs in the “Delivery” section of our website.

4. How can I contact customer service?
You can contact us via email: sklep@artmuseum.pl or by calling the phone number listed on our website. We will be happy to answer your questions.

5. How can I return the purchased goods?
If you wish to return the purchased goods, please contact us within 14 days of receiving the shipment. Please return the products in their original packaging and condition. Please refer to our return policy for detailed information on returns.

6 How is my personal information protected?
Your personal information is protected in accordance with applicable laws. We have implemented appropriate security measures to ensure that they are protected from unauthorized access.

7. Can I unsubscribe from the newsletter?
Yes, if you do not want to receive newsletters from us, you can unsubscribe by clicking on the “Unsubscribe” link that is included in each message.

8. How can I update my personal information?
To update your personal information, log into your account on the store's website and edit the information in the “My Data” section. If you do not have an account, please contact us and we will help you update it.

9 What rights do I have in connection with my personal data?
You have the right to access, rectify, delete, limit processing and portability of your data. You can also withdraw your consent to data processing at any time.

10 What if I have other questions?
If you have additional questions or concerns, please contact us by email: sklep@artmuseum.pl. We will be happy to help!